Terms and Conditions of Service

Terms and Conditions of Service

The patrons are requested to go through the Terms and Conditions of Service carefully, as they access the services from RashiAstro.com.

Whenever you avail any of the serviced by RashiAstro.com, it shall be implied that you (a member, a user or a visitor) agree to the terms and conditions described herein.

Whenever you click I AGREE button anywhere on this website, it is implied that you agree with the stated TERMS OF SERVICE. Please note that these terms of service may be amended by RashiAstro.com at any time based on their discretion and/ or keeping in tune with the changing scenarios and technology. However, also always bear in mind that they shall never be intended to directly affect or inhibit our customers, service quality or customer satisfaction.

  1. Description of RashiAstro.Com:

RashiAstro.com provides astrological content, reports, data, telephone, SMS, email and direct consultations’ content via the World Wide Web, electronic mail, and mobile telephone, telephone, SMS and mobile/ tablet applications. Although portions of the Content may be viewed simply by visiting the RashiAstro.com (the General Services), in order to access the personalized astrological zone and/or receive additional Content and services (including telephone-based services) from RashiAstro.com (the Personalized Services), you may or shall need to register as a member of RashiAstro.com.

  1. The General Services and the Personalized Services

have been referred collectively as ‘Services’ in these Terms of Service. When a member avails any of the Personalized Services, the member agrees to:

– Provide the requisite amount of current, relevant, complete, and accurate information about himself/ herself, as and when prompted to do so by RashiAstro.com

– Maintain and update this information, as and when required, to keep it current, complete and accurate.

  1. Member Eligibility:

The Services are available only to individuals who can form legally binding contracts under the applicable law. Without limiting the foregoing, the Services are not permitted to be used by minors (which means, in most jurisdictions, those under the age of 18) or temporarily or indefinitely suspended RashiAstro.com members.

  1. Member Subscription Data:

Upon subscription, you will receive a RashiAstro.com confirmation message. Upon confirmation you will receive subscription messages. You agree that your data may not be transferred or sold to another party. You shall also agree to immediately notify RashiAstro.com of any unauthorized use of your account or any other breach of security known to you.

  1. Modification of Services; Breach; Termination:

RashiAstro.com may modify or discontinue (in whole or in part/s) any of its Services, with or without notice, for any reason without any liability to you, any other user, or any third party. Without limiting the foregoing, we also reserve the right to terminate your account/subscription immediately (a) if We are unable to verify or authenticate Your Registration/subscription Data or other information provided by you, (b) if We believe that your actions may cause legal liability for you, RashiAstro.com, or all or some of our other users/subscribers, or (c) if We believe you have – provided us with false or misleading Registration/subscription Data or any other information, have interfered with other users or the administration of the Services, or have violated these Terms and conditions of Service or our Privacy Policy.

  1. Privacy Policy:

For Privacy Policy of our customers and subsidiaries is very important to us, and thus is our Privacy Policy. This Privacy Policy may be updated from time to time, and, the changes shall be incorporated into these Terms of Service for reference. We may amend our Privacy Policy from time to time pursuant to the terms for amending this Terms of Service. Click here to read our Privacy Policy.

  1. Member Behavior and Restrictions;

COMPLIANCE WITH LAWS: Your right to use our Services is personal to you. You represent that you are an individual, and that you are not a corporation or other business entity. You agree not to resell or make any commercial use of the Services without the express written consent of RashiAstro.com. You are also solely responsible for the content of your transmissions through our Website. Your use of the Services is subject to all applicable local, state, national and international laws and regulations.

You agree:

  • To comply with all Indian laws regarding the transmission of technical data exported from India through our Services.
  • Not to use the Website or any of its Services for illegal purposes.
  • Not to interfere or disrupt networks connected to RashiAstro.com
  • To comply with all applicable regulations, policies and procedures of networks connected to the RashiAstro.com website; and
  • To comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding your use of the Services.

RashiAstro.com makes use of the Internet to send and receive certain messages. Therefore, your conduct is subject to Internet regulations, policies, and procedures. You will not use RashiAstro.com for chain letters, junk mail, spamming, or any use of distribution lists to any person who has not given specific permission to be included in such a process. You agree not to transmit through RashiAstro.com any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material of any kind or nature. You further agree not to transmit any material that encourages conduct that could constitute a criminal offence, give rise to civil liability, or otherwise violate any applicable local, state, national or international law or regulation. Attempts to gain unauthorized access to other computer systems/ servers are strictly prohibited. You shall not interfere with any other RashiAstro.com members use or enjoyment of the Website or Services.

  1. No Warranty

You ought to understand and agree that all the Services by RashiAstro.com are provided on the User’s demand. Besides, RashiAstro.com assumes no responsibility for availability (or lack thereof), deletions or failures to store any member communications or personalization settings. in particular, but not by way of limitation, RashiAstro.com may delete e-mail or other accounts or the information therein if the account is inactive for more than ninety (90) days the use, application and understanding of all the predictions and explanations is on the User’s discretion, and the User shall be solely responsible for any eventuality, if any arises. RashiAstro.com, on behalf of itself and its subsidiaries, disclaims all warranties of any kind, express or implied, including without limitation any warranty of merchantability, fitness for a particular purpose, title, or non-infringement and it makes no warranty or representation regarding the results that may be obtained from the use of content or services, the accuracy or reliability of any content obtained through the services, any goods or services purchased or obtained through RashiAstro.com, or any transactions entered into through RashiAstro.com’s site, and makes no warranty that the services will, at all times, meet your exact requirements, be 100% uninterrupted, 100% timely, secure or error free. No advice or information, whether oral or written, obtained by you from RashiAstro.com or through the services shall create any such warranty.

  1. Limitations of Liability –

In no event will RashiAstro.com or its suppliers be liable for any indirect, incidental, special, consequential or punitive damages of any kind, including but not limited to damages for loss of profits and the cost of procurement of substitute goods and services (collectively, indirect damages) arising out of or in connection with our website, the services, our privacy policy, or these terms of service (however arising, including negligence), even if RashiAstro.com had been advised of the possibility of such damages. without limiting the foregoing, RashiAstro.com will not be liable for indirect damages arising out of or in connection with: The use of or the inability to use the services any services purchased or obtained through RashiAstro.com’s site, or messages received or transactions entered into through RashiAstro.com’s services; or loss of, unauthorized access to, or alteration of users transmissions or data

  1. Indemnification —

You agree to indemnify, defend and hold harmless RashiAstro.com and its parent, subsidiaries, affiliates, owners, officers, directors, employees, suppliers, consultants and agents from any and all third party claims, liability, damages and/or costs (including, but not limited to, attorneys fees) arising from Your use of the Services, Your violation of the Privacy Policy or these Terms of Service, or Your violation of any third party’s rights, including without limitation, infringement by You or any other user of Your account of any intellectual property or other right of any person or entity. These Terms of Service will inure to the benefit of RashiAstro.com’s successors, assigns, and licensees.

  1. Proprietary Rights to the Content:

You acknowledge that the Content, including but not limited to text, software, music, sound, photographs, video, graphics or other material contained in either sponsor advertisements or distributed via email, commercially produced information presented to the Member/Subscribers by RashiAstro.com, its suppliers, and/or advertisers, is protected by copyrights, trademarks, service marks, patents and/or other proprietary rights and laws. You are not permitted to copy, use, reproduce, distribute, perform, display, or create derivative works from the Content unless expressly authorized by RashiAstro.com, its suppliers, or advertisers.

  1. Notices:

Except as otherwise stated in these Terms of Service, all notices to a party shall be in writing and shall be made either via email. Notice shall be deemed given 24 hours after an email is sent, or 3 days after deposit to Member/Subscriber at the address provided by Member/Subscriber in the Registration Data and to RashiAstro.com at the address set forth below:


  1. Arbitration; Injunctive Relief.

Any dispute, controversy, or claim arising out of, relating to, or in connection with this Agreement shall be settled by binding arbitration in accordance with the commercial arbitration rules in the Indian Law. The arbitration shall be conducted by a single arbitrator, selected in accordance with the rules in the Indian Law, and judgement on the arbitration award may be entered in any court having jurisdiction thereof. Notwithstanding the foregoing, either party has the right to seek any interim or preliminary relief from a court of competent jurisdiction in Ludhiana in order to protect the rights of such party pending the completion of any arbitration hereunder, and both parties agree to submit to the exclusive jurisdiction of the courts of India and venue in Ludhiana, Punjab for any such proceeding.

  1. General Provisions:

These Terms of Service will be governed by and construed in accordance with the laws of India without giving effect to any choice of law principles that would require the application of the laws of a different state. If for any reason a court of competent jurisdiction finds any provision or portion of these Terms of Service or Privacy Policy to be unenforceable or invalid, such provision shall be changed and interpreted so as to best accomplish the objectives of such unenforceable or invalid provision within the limits of applicable law, and the remainder of the Terms of Service or Privacy Policy, as applicable, will continue in full force and effect. Headings are for reference purposes only and in no way define, limit, construe, or describe the scope or extent of such section. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by RashiAstro.com. These Terms of Service constitute the entire agreement between the parties with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter/ s.

  1. Delivery, Return & Cancellation

Reports: Customers are requested to exercise due discretion and care while ordering reports, because once the report has been allocated to an astrologer for processing, no refund requests will be entertained. However, if you wish to cancel an order for a report, you can do so within one hour of placing the order, in which case you will have to e-mail our customer care team at support@rashiastro.com

Reports are delivered within 72 hours from the time the required inputs are provided by the user. Please check product page for exact delivery times.

The delivery time-frames displayed on our website are approximate, but we make every effort to strictly adhere to them. However, since these reports are personalized and manually prepared by our astrologers, sometimes human delays may become inevitable. Minor delays which are considered reasonable will not be treated as a basis for refunds. Also, refund requests for incorrect data provided by customers will not be entertained under any circumstances. You are therefore requested to double-check your data before providing it to us. Still, if you e-mail us at support@rashiastro.com within an hour of ordering the report, we will consider making the appropriate changes.

Talk to Astrologer Minutes: Once you have paid for the minutes to speak to the astrologers, refund requests will not be entertained under any circumstances.

Talk to Astrologer Minutes are credited to your account instantly on submission of your input details, including your Registered Mobile Number.

Store Products:

For delivery outside India:

Cancellation after placing an Order:- If a Customer has placed an order for Gemstone, Rudraksh or Yantra and he wishes to cancel the Order, then the Customer can request for cancelling the Order and request for refund within 48 hours of payment. No refund request will be entertained after expiry of 48 hours.

For Order Cancellation and Refund request, Customer needs to send an email to support@rashiastro.com stating the reason for cancellation.

Store Products are delivered within 10 days outside India, from the date of submission of input details. Delivery times depend on the customs process in your country. Please contact our Customer Support for any questions.

Due to regulatory constraints, we do not accept returns of physical products once order is shipped. We take utmost care to ensure that customers are kept informed about the order process along with photographs of the products. We have multi-level inspection of the products before shipping and every effort is made to ensure that you get the product as per your expectation and product description. In case of any discrepancy, please get in touch with our Customer Support before the product is shipped.

For delivery within India:

Cancellation after placing an Order: – If a Customer has placed any order for any product and he wishes to cancel the Order, then the Customer can request for cancelling the Order and request for refund within 48 hours of payment. No refund request will be entertained after expiry of 48 hours.

For Order Cancellation and Refund request, Customer needs to send an email to support@rashiastro.com stating the reason for cancellation.

Store Products are delivered within 7 days within India, from the date of submission of input details.

Cancellation after delivery of Order: – After receipt of the product on delivery, and if there is any manufacturing defect of shipment damage in the product, then the Customer can request for replacement of the product within 48 hours of receipt of the product. No replacement request will be entertained after expiry of 48 hours.

For product replacement, Customer needs to send an email to support@rashiastro.com alongwith the pictures of the defect or damage.

As our products are personalized and rituals are performed on behalf of the customer, we are unable to exchange the product for any reason. In case you wish to change your product, you may contact our Customer Support before we ship the product. Customer Support will let you know of the feasibility and additional costs, if any.

All returns/upgrades are at the sole discretion and case to case decision of the Management.